Q: What are the key details about the repair and maintenance contracts Addex Urban offer?
A: Repair and maintenance contracts, often referred to as R&M contracts, ensure the ongoing upkeep of machinery and equipment purchased directly from Addex Urban.
Q: Why is regular servicing and maintenance so important?
A: It helps to prevent breakdowns and maintain the warranty. Complying with manufacturer's standards and servicing after specified machine hours are crucial for optimal performance and longevity.
Repair and maintenance contracts provide peace of mind by ensuring that machinery operates smoothly, minimising disruptions and maximising productivity.
Q: How long do the contracts run?
A: The minimum length is one year, although contracts can be set up for a set number of years at the time of purchase. We also offer the option of rolling renewals to keep your machine maintained for its full lifespan.
Q: Are there different levels of cover?
Yes, there are two different levels - Standard R&M or Full R&M. Both are planned preventative schemes and give comprehensive support.
Q: What are the benefits of opting for a repair and maintenance contract over ad hoc repairs?
A: There are several advantages to securing an R&M contract:
- Added value: Access to professionals with in-depth knowledge of the machinery's inner workings for fast, accurate repairs.
- Preventative maintenance checks: Regular checks to detect and address potential issues before they escalate.
- Machine integrity: Ensuring machines operate at a high standard, minimising any downtime.
- Operator education: Providing guidance to operators on best practices for the machine’s use.
- Transparent assessments: Fair evaluations without hidden costs.
- Comprehensive support: The team will keep you informed at every step of the process for peace of mind.
Q: What other perks come with these contracts?
A: R&M contracts include:
- Part replacements: We have extensive backup parts available in our warehouse to speed up any repairs.
- Quick response times: Timely interventions in case of breakdowns to get your machine back up and running as quickly as possible.
- Manufacturer support: Access to manufacturer-approved parts fitted by specially trained mechanics to avoid voiding warranties.
Q: What's the typical repair response time under these contracts?
A: The average turnaround time for repairs is currently around 48 hours, a benchmark we are continually striving to improve upon.
Q: How easy is the repairs process?
A: Requesting a repair is straightforward. Customers can call or email the team, providing details or images of the issue to assist the team in making a swift diagnosis.
Q: How does R&M differ from the manufacturer’s warranty?
A: Typically, machines come with a one-year warranty and cover manufacturing faults. R&M contracts, on the other hand, cover general wear and tear. However, damages and operator error faults are considered separately and will incur additional costs.
If you’d like to find out more about the Repair and Maintenance services we offer, please get in touch with our friendly team today who can provide you with more information:
Phone: 01432 346855